Parts Associates Frequently Asked Questions
 

1. Ordering and Product Information
    
   
   1. How do I become a Parts Associates customer?
      Please email us your name and complete address and a Sales Rep will be in touch to discuss opening an account. You may also call our corporate office at 1-800-321-1128.
       
      
   2. I already am a Parts Associates customer – how do I obtain online access for ordering?
      Please contact your Parts Associates Sales Rep – they will set your account up with online access.
       
      
   3. How do I find technical information on a product?
      Please contact your Parts Associates Sales Rep – they will be able to obtain the information you need.
       
      
   4. How do I request the Parts Associates catalog?
      The entire catalog can be accessed online using your secure log in. You may also request a paper or electronic version from your Parts Associates Sales Rep. If you do not have an assigned sales rep, please contact corporate customer service at 1-800-321-1128 or email us and one will be assigned.
       
      
   5. How do I obtain an MSDS sheet for a product?
      Submit your request via email here or contact corporate customer service at 1-800-321-1128 to request MSDS sheets
       
      
   6. How do I obtain a price quote?
      Registered users will be able to access pricing on requested products via our website. If the price is not listed or you are not a registered user, contact your Parts Associates Sales Rep.
       
      
   7. Can I check the delivery status of my order?
      If the order was placed via our website you may access the UPS and FedEx tracking systems via the order history page through your secure login. If your order was placed through another method or the shipment was sent by another service other than UPS or FedEx, please contact your Parts Associates Sales Rep or corporate customer service at 1-800-321-1128 or email us here.
       
      
   8. How do I contact my Parts Associates Sales Rep?
      Please click here and provide the requested info and your Parts Associates Sales Rep will be in touch. You may also contact corporate customer service at 1-800-321-1128 for assistance.
       
      
   9. Are there any locations in my area that I can purchase your product from?
      Our products are not available in retail locations.
       
      
   10. What if I need to cancel an item after the order has been submitted?
       Call corporate customer service at 1-800-321-1128 with the order number and the item to be cancelled.
        
       
   11. What if I need to return an item?
       Contact your Parts Associates Sales Rep – all returns must be processed through your Sales Rep.
        
       
   12. How long will it take to ship my order once it is received?
       Most orders received by 3pm EST will ship the same day.
        
       
   13. What if I want to order a case of paint instead of individual cans?
       Click on the part number and it will give case quantities and pricing.
        
       
   14. How will I know if my order was received?
       The customers 9 digit order number will appear beginning with EC after submitting the order and a confirmation email will be sent to the customer. Additionally you will be able to see the status of your order by going to order history.
        
       
2. Invoice and Account Information
    
   
   1. How do I check my account balance?
      Please contact the Parts Associates corporate accounts receivable department at 1-800-321-1128.
       
      
   2. What if I have questions about my invoice?
      Questions regarding your invoice can be directed to your Parts Associates Sales Rep. You may also contact our corporate customer service department at 1-800-321-1128.
       
      
   3. What if I need a copy of my invoice?
      Please submit your request via email here or you may contact corporate customer service at 1-800-321-1128 to request a copy of your invoice. You will need to provide your customer ID and order number.
       
      
   4. What if I’ve been charged for a product I did not receive?
      Please contact your Parts Associates Sales Rep or contact our corporate customer service department via email here or call our corporate office at 1-800-321-1128.
       
      
3. Payment Information
    
   
   1. Where do I send my payment?
      Please submit payments to:
       
      Parts Associates, Inc.
      ATTN: Accounts Receivable
      12420 Plaza Drive
      Cleveland, OH 44130
       
      
   2. If my organization is tax exempt, what information is required?
      If you are requesting tax exempt status, you will be required to submit the appropriate tax exempt certificates issued by the state where the business is located. These forms can be obtained through your state’s website.
       
      Completed and signed tax exempt forms can be submitted to:
       
      Parts Associates, Inc.
      ATTN: Accounts Receivable
      12420 Plaza Drive
      Cleveland, OH 44130
       
      

Still can’t find the answer to your question? Submit your question here to ask Parts Associates or contact the corporate office at 1-800-321-1128.