Privacy Policy
 
Parts Associates, Inc., together with any and all affiliates and subsidiaries, and any person or entity that directly or indirectly controls, is controlled by, or is under common control of Parts Associates, Inc., whether by ownership means or otherwise, (collectively, "Parts Associates") has created this Privacy Policy ("Policy") to demonstrate our commitment to the privacy of our visitors and members. Our goal is to create a safe environment for anyone who visits the http://www.pai-net.com/ website (the "Website"). Parts Associates, Inc. is a seller and distributor of systems, services and products to the industrial, commercial and institutional maintenance, repair, operations and replacement marketplace. We specialize in fastening systems, cutting tools, chemicals and abrasives, hydraulics and automotive products (“Products”). These products are offered in conjunction with inventory control solutions to satisfy all of your maintenance and repair requirements (“Services”). We are committed to providing you the best possible online services and experience as well as the best Products and Services available. As Parts Associates evolves, our Policy will also undergo changes. We reserve the right, at our discretion, to make changes or modifications to this Policy at any time. A revised Policy will only apply to data collected subsequent to its effective date. We encourage you to check our Policy periodically for any changes or modifications. By using this Website, you acknowledge and agree to the Policy and the use of your information by Parts Associates as described below:
 
 
I. Information Collected
 
When you create a member account with Parts Associates, we collect information such as: your name, e-mail address, mailing address, telephone number, and billing and credit card information. This information may be requested subsequent to the creation of your member account with Parts Associates if you subscribe to various Services, purchase products from the Website, or perform similar activities on the Website. In all of these cases, we will collect this information from you if you voluntarily submit such information to us. If you elect not to provide us with this information, you may not be able to visit all sections of the Website or use all of our Services.
 
When you become a registered member of our Website, subscribe to one of our Services, or perform similar activities, we may collect information that cannot be used to identify or contact you, such as demographic information (i.e. age, profession, or gender) and health information.
 
Parts Associates also gathers identifying information via "cookies." Cookies are small pieces of digital information stored by your browser on your computer for record-keeping purposes. We use cookies on the Website. We do link the information we store in cookies to personally identifiable information you submit while on our Website. We may use both session ID cookies and/or persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your passwords, so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance your experience on the Website. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
 
If you reject cookies, you may still use our Website, but your ability to use some areas of our Website, such as contests or surveys, will be limited. Some of our business partners may use cookies on our Website. We have no access to or control over these cookies. This Policy covers the use of cookies by Parts Associates at http://www.pai-net.com/ only and does not cover the use of cookies by any advertisers.
 
As is true with most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol ("IP") addresses, browser type Internet service provider ("ISP"), referring/exit pages, operating system, date/time stamp, and clickstream data.
 
 
II. Uses of Collected Information
 
All information collected is primarily used to provide the Products and Services available through the Website, which include without limitation, fastening systems, cutting tools, chemicals and abrasives, hydraulics and automotive products. Information is also designed to help us better understand our users, to evaluate issues relating to inventory control solutions, the Website, and Parts Associates Services, to determine whether the Website and Services are helpful to our users and which features, Services, and Products are well-liked, to help personalize our users' experience with Parts Associates, for subscription and billing purposes, to analyze trends of the Website and our users, and to determine what Parts Associates can improve to better serve its users. Further, access to this information is often utilized to provide you with targeted feedback to your inquiries or comments.
 
Parts Associates stores information collected through the above-mentioned means to create a "profile" of your preferences. We tie your personally identifiable information and your purchasing history to information in the profile. Parts Associates reserves the right to use your information to contact you if we have trouble processing an order. Parts Associates reserves the right to use your information to notify you of certain products or Services of which you previously inquired, requested, or that you may have an interest in or to inform you of special promotional offers. You may receive communications concerning promotions, discounts, changes to Products and Services, new scientific information, new articles, and so on. Parts Associates reserves the right to use your information to investigate violations of the terms and provisions of this Policy or the Legal Disclaimers, Terms And Conditions Of Use (the “Terms of Use”) to which this Policy is linked.
 
Parts Associates may share information with third party intermediaries (i.e. Cybercash, United Parcel Service, Federal Express, Visa, MasterCard, Discover, American Express) for shipping and billing purposes only. Only the information necessary to provide these services will be shared with the third party intermediaries; these companies do not retain personal information or share it with other parties. The third party intermediaries are further prohibited from using your personally identifiable information for any other purpose. Parts Associates is the sole owner of the information collection on the Website. We will not sell, share, license, trade, or rent your information.
 
Information may be disclosed to any and all of Parts Associates, Inc.’s affiliates or subsidiaries, including any person or entity that directly or indirectly controls, is controlled by, or is under common control of Parts Associates, Inc., whether by ownership means or otherwise (collectively, Parts Associates). Information disclosed to affiliates and subsidiaries will be subject to this Policy and the provisions set forth herein. Information may also be disclosed if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may also disclose your information, in special circumstances, when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be violating the Terms of Use or to protect the safety and/or security of users or visitors of the Website or the general public.
 
Summary or aggregate information, which does not include any personally identifiable information, may be provided to third parties, namely advertisers, providers of advertising services, commercial partners, sponsors, or other similar parties. This information does not identify individual users.
 
 
III. Security of Information
 
The security of your personal information is important to us. Parts Associates wants your information to remain as secure as possible and strives to provide secure transmission of your information from you computer to our servers through industry-standard techniques. Specifically, when you enter sensitive information into the Website, we utilize the services of Trend Micro, Inc. to protect your information. Further, the servers are located in controlled, secured environments and protected from unauthorized access, use, or alteration. Employee access is restricted to those employees that Parts Associates feels reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. All Parts Associates employees must abide by this Policy and are subject to disciplinary action if a violation of the Policy occurs.
 
Notwithstanding the above commitments and measures taken to secure your information, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that third parties may find a way to thwart the security systems and protective mechanisms that Parts Associates has enacted to protect your information. No method of transmission over the Internet or method of electronic storage is 100% secure. While we continually strive to protect your information, we cannot ensure or warrant the security and privacy of any information you transmit to us. Transmission of information to Parts Associates is at your own risk.
 
If you have any questions about the security on our Website, please contact us at one of the locations identified in Section XIII, Additional Assistance and Questions.
 
 
IV. Surveys
 
From time to time, we may provide you with the opportunity to participate in surveys from our Website. If you elect to participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary, and you, therefore, have a choice whether or not to disclose the information requested.
 
Information collected may be used to monitor Website traffic, to personalize the Website, and in any manner described in Section II, Uses of Collected Information.
 
 
V. Newsletters and Service-Related Announcements
 
Parts Associates currently does not publish or distribute a newsletter to customers. If you wish to subscribe to our newsletter, please contact us at the locations provided in Section XIII, Additional Assistance or Questions.
 
Parts Associates will occasionally send you strictly services-related announcements on those rare occasions when it is necessary to do so. For instance, if our major products are discontinued or recalled for safety reasons or our services are temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of these communications, which are not promotional in nature.
 
 
VI. Links to Other Websites
 
This Policy only applies to information collected from this Website by Parts Associates. Once you clink onto a linked website (“Linked Site”), you are no longer on the Website. This Policy no longer applies when you are viewing the contents of a Linked Site or any website other than the Website. Please be aware that Parts Associates is not responsible for the privacy practices of such websites.
 
Parts Associates encourages you to read the privacy statements of each and every website or Linked Site that collects personally identifiable information.
 
 
VII. Password
 
Parts Associates has provided you with a member account, identification name, and a password to provide you with an increased level of security. To ensure the effectiveness of this security measure, Parts Associates recommends that you do not disclose your password to anyone. Parts Associates will never request your password in any unsolicited communication.
 
 
VIII. Updating Information
 
If your information changes, or if you no longer desire to use or access the Website or our Services, Parts Associates encourages you to correct, update, delete, and/or remove the personal information that you provided. If you are no longer interested in the Website or Parts Associates Products or Services, please reference the Cancellation Policy [link to Cancellation Policy text provided below]. Otherwise, please contact us at a location identified in Section XIII, Additional Assistance or Questions. Even if you terminate and/or delete you account, there will be residual information that will remain within Parts Associates databases, access logs, and other records.
 
 
IX. Access to Information
 
You may request access to any information that we have about you. To obtain any information that Parts Associates may have, please refer to the Additional Assistance or Questions contained in Section XIII of this Policy.
 
 
X. Merger or Sale of Assets
 
In the event that Parts Associates goes through a business transaction, such as a merger, acquisition by another business entity, or acquisition of all or substantially all of their respective assets, you should expect that Parts Associates will share some or all of your information with the acquiring or merged entity. Your personally identifiable information will likely be among the assets transferred so that our service to you and others continues, and you are provided with information, updates, and offers concerning the Website or Services.
 
 
XI. Changes in the Policy
 
Parts Associates reserves the right, at our discretion, to make changes or modifications to this Policy at any time. If we decide to change or modify our Policy, we will post these changes to this privacy statement, the homepages, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. A revised Policy will only apply to data collected subsequent to its effective date. We encourage you to check our Policy periodically for any changes or modifications. By using this Website, you acknowledge and agree to the Policy and the use of your information by Parts Associates.
 
Parts Associates reserves the right, at our discretion, to make changes or modifications to this Policy at any time. If we decide to change or modify our Policy, we will post these changes to this privacy statement, the homepages, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. A revised Policy will only apply to data collected subsequent to its effective date. We encourage you to check our Policy periodically for any changes or modifications. By using this Website, you acknowledge and agree to the Policy and the use of your information by Parts Associates.
 
 
XII. Privacy Related Concerns
 
If you have a legitimate concern or question about your privacy, a potential privacy breach, or unauthorized activity on your account, please contact Parts Associates as soon as possible. Please reference the contact information contained in Section XIII, Additional Assistance or Questions.
 
Any concern or dispute arising or concerning this Website and/or this Policy shall be decided by binding arbitration under the Rules of the American Arbitration Association, and any such arbitration brought shall be held in Cleveland, Ohio, USA. The decisions of the arbitrators shall be conclusive upon all parties involved as well as judgment upon any award of the arbitrator. This provision shall be specifically enforced by a court of competent jurisdiction.
 
XIII. Additional Assistance or Questions
 
Parts Associates will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. If you do not understand any of the foregoing Policy, or if you have any questions or comments, we invite you to contact us at:
 
Parts Associates, Inc.
12420 Plaza Drive
Cleveland, Ohio 44130 USA
 
or Toll Free at: 800-321-1128
 
Email: info@pai-net.com
 
or through:
our membership service contact page at
http://www.pai-net.com/contactus.aspx
 
We will communicate with you by e-mail or telephone, in accordance with your wishes.
 
UTILIZATION OF THE WEBSITE SIGNIFIES YOUR ACKNOWLEDGEMENT AND ACCEPTANCE OF THE POLICY. IF YOU DO NOT AGREE WITH THIS POLICY, YOU SHOULD NOT USE OUR WEBSITE.